Frequently Asked Questions

Everything you need to know about your beauty journey with All.

Are your beauty products cruelty-free?

Yes, we are committed to ethical beauty. All products sold on our platform are 100% cruelty-free and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout.

What is your return policy for opened cosmetics?

For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Currently, we ship to over 25 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Are your products safe for sensitive skin?

While many of our products are formulated for sensitive skin, we recommend reviewing the full ingredient list on the product page or performing a patch test before full application.